Safely Holdings Pty Ltd ABN 75 637 709 954 ( Safely , we , us or our ) is committed to protecting the personal information of individuals who use the Safely mobile application (the Safely App ), and related services ( Services ).
Safely uses location data in the background once a user has opted into sharing their location with other selected users. Safely does not use location data other than sharing with users who have opted in to the same circle. Safely also uses location data to show where the user is located once an alarm is initiated or a follow me request is created. Once activated, the user's location is shared with the guardians, whom the user has specifically invited.
Location data is also used to send alerts to selected users to advise them they are entering a specified location know as points of interest( i.e. home, work or school). A users location is also used to provide them with local safely alerts to their specific points of interest.
A users location is used when the Safely app is open, in the background or closed to enable all functions to work correctly.
Safely does not use location data other than specified above.
The types of personal information we collect depends on the type of dealings you have with us and incudes information that is needed to facilitate the operation of the Safely App and Services. This may include, but is not limited to, any or all of the following information about you:
mailing and electronic address(es);
information about the device you use to access and use the Safely App and/or the Services;
access logs and system usage information;
location data (only where you have authorised your mobile device to send such information via the privacy settings on that device);
background account information such as user settings; and
any other information you elect to upload or provide to us as part of using the Safely App or the Services.
We primarily collect personal information directly from you when you use the Safely App, or access or use the Services, including when you set up a user account with us. We may also collect personal information from you when you have other dealings with us, for example, if you participate in any user surveys, send us post incident details or otherwise provide us with feedback.
with the Safely App and/or the Services. When you use the Safely App or our Services, details may be recorded about your use.
We may also collect your personal information from third parties if you have consented to this.
We will not use your personal information for any other purpose without first seeking your consent, or otherwise where authorised or required by law.
We only collect or hold your personal information where it is reasonably necessary for our business functions or activities.
In particular, we require your personal information:
to provide you with the Safely App and the Services and other products and services and to improve the quality and design of them;
to provide you with customer support;
to establish and maintain our relationship with you by, among other things, providing updates on promotions, products and services we think may be of interest to you;
to comply with legal requirements and to exercise our legal rights;
to conduct user surveys and research and measure user satisfaction;
for business analysis purposes and internal accounting and administration purposes; and
to market and advertise to you including by sending you newsletters, alerts, special offers or promotions (except where you have ‘opted-out’ – see further information relating to direct marketing below),
(the Primary Purposes ).
You do not have to provide us with any personal information, however if you do not, we may not be able to carry out some or all of the Primary Purposes.
By submitting your personal information to us, you consent to us using or disclosing your personal information for:
the Primary Purposes set out above; and
any purpose related to the Primary Purposes that could be reasonably anticipated at the time your personal information was collected.
We may also use and disclose your personal information:
with your consent;
where we are authorised or required to do so by law;
to our related entities, third party partners or third party service providers who work with us in our business (for example, website hosting and cloud service providers, payment processors, security service providers and support service providers), to provide, promote or improve our products and services (including the Safely App and the Services);
where reasonably necessary to assist a law enforcement agency; and
as permitted under the APPs.
Disclosure of personal information outside Australia
Note that some of our related entities, partners and service providers (or the services they provide) may be based outside Australia (including in the United Kingdom, the European Union and the United States of America). By providing us with your personal information, you acknowledge that your personal information may be used, stored and disclosed overseas, including in jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
Use and disclosure of personal information in anonymised and aggregated form
In some cases, we may use and share personal information in anonymised and aggregated form to improve the quality and design of our products and services. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising, financing or research purposes.
We may also share non-personally identifiable information publicly and with our partners, financiers and prospective buyers. For example, we may share information publicly to show trends about the general use of the Safely App or the Services or demographic spread of our customers.
Use of your personal information for direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about promotions, products or services we offer, as well as other information. We may send this information by mail, email, SMS and telephone or via an in-app notification.
If you no longer wish to receive these communications, you may opt out at any time by using the unsubscribe facility that we use in our commercial electronic messages (via email or SMS).
Any information posted by you on review forums or communicated in chat areas becomes public information and we therefore cannot guarantee the security of this information. We are not responsible for personal information (or other information) you chose to submit in such forums.
We will allow you to use a pseudonym or to remain anonymous unless this is impractical or against the law.
In some instances, if you do not provide us with certain personal information we may not be able to provide you with the relevant product, service or information you have requested.
The security of your personal information is important to us and we take all reasonable steps to keep your personal information secure and ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure.
If we are involved in a merger, acquisition, asset sale or change in control, we will use our reasonable endeavours to continue to ensure the confidentiality of any personal information and provide affected users’ notice before personal information is transferred or becomes subject to a different privacy
policy. We reserve the right to transfer or assign the information we have collected as part of such merger, acquisition, sale or other change in consent and you consent to the transfer of your personal information in such circumstances.
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it unless a longer period is required or permitted by law.
If you tell us that you do not wish to receive marketing communications, we will keep this information about you until you tell us otherwise. This is to ensure that we do not send you any further marketing communications in error.
We will use our reasonable endeavours to keep your personal information accurate, complete and up to date. To assist us, you must provide true, accurate, current and complete information about yourself as requested.
If you wish to access the personal information that we hold about you (including a summary of your personal information we hold), then you may make a request via http://support.safely.io . For your protection, we may require you to confirm your identity before access to your personal information is granted.
We will endeavour to respond to your request within a reasonable timeframe (but not more than 30 days). If we need more time, we will seek to agree a longer period of time with you. If you do not agree, we may not be able to address your request.
We will give you access to or correct your personal information unless there is a lawful reason for refusing your request. If we deny access, we will provide you with the reason for such denial. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the security of our products or services or the privacy of others, or are otherwise impracticable.
In most cases, we can provide you with a summary of your personal information free of charge. However, in some circumstances, we may recover from you our reasonable costs of supplying you with access to your personal information, subject to the Privacy Act and any other relevant laws.
In some instances, you may request that we delete your personal information. In accordance with and subject to relevant privacy laws (including the Privacy Act and the GDPR), you may object to certain personal information being processed and request that processing of your personal information to be limited.
If you access our products or services from Europe, you may have additional rights under the GDPR in relation to the handling of your personal information.
When you use the Safely App and/or access or use the Services, we may monitor your activity using automated processes.
In certain circumstances, in addition to the rights listed in the ‘Access and correcting your personal information’ section above, you may also have a right to:
request a copy of personal information that that you have provided to us, in a commonly used electronic format;
request that we delete any personal information that we hold about you, subject to any legal obligations we have to retain your personal information; and
withdraw your consent to the processing of the personal information that we hold about you. Once you have withdrawn your consent, we will no longer process your personal information for the purpose(s) you originally agreed to, unless we are required to do so by law. This will not affect the lawfulness of any processing of personal information based on your consent before its withdrawal.
Where your personal information is transferred outside of Europe, it will only be transferred to countries that have been identified as providing adequate protection for personal information, or to a third party where we have approved transfer mechanisms and/or contractual obligations in place to protect your personal information.
If we cannot resolve a complaint related to your personal information, you may wish to contact the Office of the Australian Information Commissioner ( OAIC ) directly. See www.oaic.gov.au for further information.